Privacy Policy according to EU-DSGVO

1. Introduction

The protection and security of personal data is of paramount importance to the RS Holding. We collect and process personal data in compliance with the applicable data protection and privacy laws and regulations, including the GDPR (EU Data Protection Regulation). We, that is Rapid Shape GmbH and Schultheiss GmbH Römerstraße 21, 712960 Heimsheim, Germany including international Affiliates and our service providers, who process your data on our behalf for the purposes specified below (RS Holding, we). Our service providers include, for example, lettershops, call centers, advertising agencies, Internet and IT service providers and data centers. Our service providers are prohibited from processing your data for other purposes or for themselves. In addition to the postal address given above, you can also reach us by e-mail at or . It is important for us that you are aware of which personal data are collected when you visit our website and when you make use of our services or offers. We also want you to be aware of how we use this data subsequently. Our privacy notice provides information on this and about how we protect your personal data from manipulation, loss, destruction or improper use. If you have a question about data protection or data security, you can reach our data protection officer by e-mail at Konica Minolta Business Solutions Deutschland GmbH. Mittlerer Pfad 1, 70499 Stuttgart, Germany at .

2. How safe is your data?

We take technical and organizational security measures to protect your personal data against accidental or intentional manipulation, loss, destruction or access by unauthorized persons. The measures are designed to ensure the confidentiality and integrity of your data and to ensure the continued availability and resilience of the systems and services processing them. Our security measures include encryption of your data, firewalls and password protection. Our data processing and security measures are improved constantly in line with technological developments. Please note, however, that you are solely responsible for using adequately secured devices (e.g. antivirus software) when accessing our websites and services in order to avoid any unauthorized access by third parties.

3. How do we use your personal data?

‘Personal data’ refers to any information that identifies, or can be used to identify, you personally, for example your name, address, phone number, email address or invoicing details. We collect and process Personal Data only if permitted by law or if you have given prior consent. We will process and store your information as long as we are required to do so by law or until the reasonable fulfilment of the purpose for which it was collected; for your revocation, withdrawal and deletion rights please see sections 4 and 10 below. Our processing of your Personal Data depends on your interaction with us and requires your consent or a legal basis. It includes the following:

a. Contact and information request

We use your Personal Data to process and respond to your contact and information requests.

b. eShop

We use your Personal Data for registration in our eShop, to process your orders and for invoicing. Your Personal Data may further be used to improve the eShop and for marketing purposes. Your details will also be processed by our production partners and for shipping the products you order as well as to address your inquiries about products.

c. Offline and online Marketing

d. Cource & event registrations

We use your Personal Data to carry out registration for courses and events, including invoicing, and provide you with information about the course or event. Where applicable and indicated, your details will also be processed by our cooperation partners for the execution and/organization of the courses and events.

e. Online job applications

When you apply for a job opening, training opportunity or internship with us, we use and process your address, telecommunication and application data for the purpose of processing and evaluating your application and contacting you.

f. Registration of devices

When you register RS Holding devices online, we use and process data generated or stored on the device, such as sensor data, log data, job data, and usage data. This device data may be combined with order data and personal data to improve the user experience with the devices as well as to offer you additional services such as online retrievable status messages, software status, service contract status, overviews and logs, proactive service messages, archiving of 3D job data via a certified cloud provider in Europe for devices installed in Europe, the display of device-specific articles in the eShop and device-specific documents.

In the event of a purchase of the equipment through a trading partner of RS Holding, the aforementioned data may be shared with the specific trading partner through which the equipment was purchased or with the specific trading partner with whom the customer has agreed in writing to take over the support, in order to improve the user experience with the equipment as well as to provide you with additional services. In addition, the aforementioned data may be shared with qualified service partners who are competent in the region of the equipment installation site. In no case will 3D geometry data of the 3D job data be shared (e.g. in STL or similar formats). Essentially, data is shared for support, processing, or supply purposes.

In doing so, we store this data on the basis of legitimate interests (Art. 6 para. 1 lit. f DSGVO). Our legitimate interest is to achieve the purposes described above.

4. Required information

If a data-collection form contains data fields that are marked as mandatory or with an asterisk (*), the provision of such information is either required by law or by contract, or may be needed for the conclusion of a contract, provision of services or the fulfillment of the stated purpose. If you do not provide the required information, this may result in us not being able to fulfill a contract or the requested service not being provided or the stated purpose not being achievable.

5. With whom do we share your data?

Your Personal Data may be shared with third-party service providers, suppliers and other cooperation partners used by the RS Holding for processing your orders, requests and registrations for courses and events. Your Personal Data may also be shared with third-party service providers that provide support services to the RS Holding, including, for example lettershops, call centers, advertising agencies, internet and IT service providers and data centers. In addition, we may share your information with other affiliates of the RS Holding, in particular for support, processing, supply or marketing purposes. Our service providers, suppliers and other cooperation partners may only process your Personal Data for our purposes. Any sharing of Personal Data with third parties and affiliates is subject to their compliance with our privacy and confidentiality terms.

6. Your right to object to processing

You have the right to object to the processing of your Personal Data by us, on grounds relating to your particular situation, subject, however, to applicable legal requirements or rights. If you object to the processing of your data or want to revoke a given consent, please send a short message to the email or postal address provided under Section 10.

7. Cookies and web tracking

a. Cookies

Cookies are small files that are sent to your computer’s hard drive using your web browser or other programs. These are stored locally on your computer’s hard disk and kept ready for later retrieval.

b. Use of Cookies

Cookies are used on RS Holding websites

to facilitate and ensure required technical functions,
to make our website user-friendly,
to match your needs optimally or to evaluate visits to our website for marketing and optimization purposes.

Under certain circumstances, third-party cookies are also used (for example, when re-targeting) to enable functions and techniques from third-party providers. Session cookies are only used for the session. These cookies are deleted after the session has ended, i.e. after leaving our website or closing the browser window. Other cookies remain on your device for a longer period of time and allow us to recognize your browser on your next visit.

c. Absolutely necessary cookies

These cookies are required for our website to function and cannot be disabled in our systems. Typically, these cookies are only set in response to actions you take that correspond to a service request, such as setting your privacy preferences, logging in, or filling out forms. You can set your browser to block these cookies or to notify you of these cookies. However, some areas of the Site may not function if you do so.

d. Performance cookies

These cookies allow us to count visits and identify sources of access in order to determine and improve the performance of our website. They help us answer questions about which pages are most popular, which are least used, and how visitors move around the site. All information collected by these cookies is aggregated and therefore anonymous. If you do not allow these cookies, we will not be able to know when you visited our website.

e. Functional cookies

f. Approval or rejection of Cookies

You can approve or reject the use of cookies – also for web tracking – via your web browser settings. You can set your browser to notify you when cookies are being enabled or to reject cookies altogether. However, when you reject cookies, you will not be able to use all our website features. You can inquire about this facility for popular browsers at the following links:

Internet Explorer https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
Firefox: http://support.mozilla.com/en-US/kb/Cookies
Google Chrome: http://www.google.com/support/chrome/bin/answer.py?hl=en&answer=95647
Safari: https://support.apple.com/kb/PH21411?viewlocale=en_US&locale=en_US¨
Opera: https://www.opera.com/help/tutorials/security/privacy/

g. Cookie Banner

When you visit one of our pages for the first time, a banner is automatically displayed at the bottom of the screen. Here you have the option of either accepting all of our cookies directly by clicking on the button „Accept cookies“ or by clicking on the button „Cookie settings“ to actively decide for yourself whether you want to agree to the use of performance, functional and targeting cookies. If you wish to change the cookie settings at a later date, you must delete the cookies in your browser. After deletion, the cookie banner will appear on your next visit to our site. Now you can configure the settings according to your wishes, just as you did on your first visit.

8. Technologies used, including third-party cookie and tracking technologies.

a. Google Analytics

Our websites use the „Google Analytics“ service, which is offered by Google Inc, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA („Google“), to optimize and analyze our online offering. Google Analytics is included into our website by the WordPress plugin „GA Google Analytics“. As of 01/22/2019, a web analytics service provided by Google Ireland Limited, located at Gordon House, Barrow Street, Dublin 4, Ireland („Google“). Google Analytics uses cookies that are stored on your terminal device to analyze your usage behavior on our website. The information collected by the cookies is usually sent to a Google server in the USA and stored there. IP anonymization is used on this website. The IP address of the user is shortened by Google within the member states of the EU and the European Economic Area and in the other contracting states of the agreement. Only in individual cases is the IP address initially transmitted unabbreviated to a Google server in the USA and shortened there. As part of the agreement on the commissioned data agreement, which we as website operator have concluded with Google, Google uses the collected anonymized information to create an evaluation of website use and website activity and provides services associated with Internet use. You can use a browser plugin to prevent the information collected by cookies and your use of the website (including your shortened IP address) from being sent to and processed by Google. Click on the link below to download the plugin: http://tools.google.com/dlpage/gaoptout?hl=de.

b. Google Remarketing

This technology sets cookies that evaluate how you use our website and allow your browser to be recognized when you visit websites that belong to the Google advertising network. For this purpose, the Google Analytics tracking code uses so-called DoubleClick cookies in addition to Google Analytics cookies. These collect data on which third-party websites in the Google Display Network you have visited and which advertisements you have clicked on. In addition, data from first-party cookies (e.g. Google Analytics cookies) and third-party cookies (e.g. Google cookie for display preferences) are linked. This enables us to evaluate the display of advertisements and your interaction with these advertisements. We use the Google products described if you have consented to this. We obtain your consent when you visit our websites via the cookie banner (see section 7. h) at the bottom of the web pages.

c. Google AdSense

This website uses Google AdSense, a service for including advertisements from Google Inc. (“Google”). It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google AdSense uses so-called “cookies”, which are text files stored in your computer that enable an analysis of the way you use the website. Google AdSense also uses so-called web beacons (invisible graphics). Through these web beacons, information such as the visitor traffic on these pages can be evaluated.

The information generated by cookies and web beacons relating to your use of this website (including your IP address), and delivery of advertising formats, is transmitted to a Google server in the US and stored there. This information can be passed on from Google to contracting parties of Google. However, Google will not merge your IP address with other data you have stored.

AdSense cookies are stored based on Art. 6 (1) (f) DSGVO. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and its advertising.

You can prevent the installation of cookies by setting your browser software accordingly. Please be aware that in this case, you may not be able to make full use of all the features of this website. By using this website, you agree to the processing of data relating to you and collected by Google as described and for the purposes set out above.

d. Google Maps

This site uses the Google Maps map service via an API. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. To use Google Maps, it is necessary to save your IP address. This information is generally transmitted to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer. The use of Google Maps is in the interest of making our website appealing and to facilitate the location of places specified by us on the website. The legal basis is your consent to the cookie guideline in accordance with Art. 6 para. 1 lit a) GDPR. Further information about handling user data, can be found in the data protection declaration of Google at https://www.google.de/intl/de/policies/privacy/.

e. YouTube

For integration and display of video content, our website uses plugins from YouTube. The provider of the video portal is YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA. When a page with an integrated YouTube plugin is called up, a connection to the YouTube servers is established. YouTube thereby learns which of our pages you have accessed. YouTube can assign your surfing behavior directly to your personal profile if you are logged into your YouTube account. By logging out beforehand, you have the option to prevent this. YouTube is used in the interest of an appealing presentation of our online offers. The legal basis is your consent to the cookie guideline in accordance with Art. 6 para. 1 lit a) GDPR. Details on the handling of user data can be found in YouTube’s privacy policy at: https://www.google.de/intl/de/policies/privacy.

f. Vimeo

For integration and display of video content, our website uses plugins from Vimeo. The provider of the video portal is Vimeo Inc, 555 West 18th Street, New York, New York 10011, USA. When a page with an integrated Vimeo plugin is called up, a connection to the Vimeo servers is established. Vimeo thereby learns which of our pages you have accessed. Vimeo learns your IP address, even if you are not logged into the video portal or do not have an account there. The information collected by Vimeo is transmitted to servers of the video portal in the USA. Vimeo can assign your surfing behavior directly to your personal profile. You have the option to prevent this by logging out beforehand. Details on the handling of user data can be found in Vimeo’s privacy policy at: https://vimeo.com/privacy.

g. PayPal

Our website enables payment via PayPal. The provider of the payment service is PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg. When you pay with PayPal, the payment data you enter is transmitted to PayPal. The transmission of your data to PayPal is based on Art. 6 para. 1 lit. a DSGVO (consent) and Art. 6 para. 1 lit. b DSGVO (processing for the performance of a contract). A retraction of your already given consent is possible at any time. Data processing operations in the past remain effective in the event of a revocation.

h. Microsoft Dynamics 365

This website uses Microsoft Dynamics 365 to send newsletters. The provider of this service is Microsoft Ireland Operations, Ltd., Attn: Data Privacy, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, D18 P521, Ireland. Dynamics a CRM service which organizes and analyzes the distribution of newsletters. The data you provide to subscribe to our newsletter will be stored on Microsoft Dynamics servers in USA. If you do not want your usage of the newsletter to be analyzed by Microsoft Dynamics, you will have to unsubscribe from the newsletter. For this purpose, we provide a link in every newsletter we send. You can also unsubscribe from the newsletter directly on the website. We use Microsoft Dynamics to analyze our newsletter campaigns. This allows us to determine if a newsletter message has been opened and which links you click on. We can thus find out how often various links are clicked. In addition, we can see if certain actions take place after clicking on said links (conversion rate). We can thus determine whether the clicking of a link in a newsletter has led to a purchase, for example. Microsoft Dynamics also allows us to classify newsletter recipients into different categories (clustering). For example, newsletter recipients can be subdivided according to gender, personal preference or customer relationship (e.g. existing or potential customer). This allows us to adapt the newsletters to the respective target groups. For detailed information see the following link: https://privacy.microsoft.com/en-us/privacystatement Data processing is based on Art. 6 (1) (a) DSGVO. You may revoke your consent at any time. The data provided when registering for the newsletter will be used to distribute the newsletter until you cancel your subscription when said data will be deleted from our servers and those of Microsoft Dynamics. Data we have stored for other purposes (e.g. email addresses for the members area) remains unaffected. For more information, see the privacy policy of Microsoft Dynamics by following link: https://privacy.microsoft.com/en-us/privacystatement

i. Microsoft Office 365 Cloud Service

Our Remote Maintenance Booking service is operated by the Microsoft Booking App via the Microsoft Office 365 Cloud Service. By clicking the link to this service, you will leave our websites and webservers but Rapid Shape GmbH remains controller of the personal data, carrying the primary obligation to protect that data.

By using this app, the following customer data are stored to fulfill the booking service: Name and contact details, E-Mail, Booking-Schedules.

Furthermore, the regulations on “i. Microsoft Dynamics 365″ apply. If you do not agree to this, you can alternatively inquire by e-mail or telephone, otherwise you consent to the processing described above.

9. Sever log files & IP addresses

Every time a visitor accesses our website, data about this process is temporarily stored in a log file (Server Log Files) and processed. The log file stores the following information:

a description of the type and version of the web browser used
the operating system used
the referrer URL category
the host name of the accessing terminal
the date and time of the server request
the IP address.

An IP address is a numerical address of your technical device (computer or mobile device) used for accessing the internet and our websites. The IP address enables communication between computers and servers. The processing of this so-called server log data by the RS Holding is required for technical reasons, website analysis and improvement as well as to ensure system security.

10. Information and exercise of privacy rights

If you have any questions about our collection and use of your Personal Data, we will gladly provide it.

Within the framework of the applicable legal requirements and provisions, you can exercise or demand the following rights at any time: Information about your personal data stored by us and its processing (Art. 15 DSGVO), correction of incorrect personal data (Art. 16 DSGVO), deletion of your data stored by us (Art. 17 DSGVO), restriction of data processing (Art. 18 DSGVO), objection to the processing of your data by us (Art. 21 DSGVO) and data portability (Art. 20 DSGVO).

In each case please contact us at the following address:

E-mail:

Postal address:

Dirk Schugardt

Konica Minolta Business Solutions Deutschland GmbH.

Mittlerer Pfad 1,

70499 Stuttgart, Germany

If you require more information about your privacy rights or wish to file a complaint, please contact your local data protection supervisory authority.

11. Amendments

We reserve the right to update this privacy notice from time to time. The amended version of the privacy notice will be published on this website with a new version date. Therefore, please read through the privacy notice again when you revisit us. Access to and use of RS Holding websites and any data collected thereby are subject to the privacy notice published on the respective website at that time.

Version: March 2023