We CARE about your machines.
Regular maintenance is important! Make sure that your 3D printers and post-processing devices remain in good shape. We’re happy to assist you with all your needs and offer on-demand service. But if want to be completely covered, we also offer you our fully covering CARE plans, where you never have to worry about issues with your machines.
EVERY DEVICE COMES WITH THE FOLLOWING FREE SERVICES*:
- 12 months warranty**
- Contacting the service team via e-mail or ticketing system***
- Access to the “Knowledge Center” incl. hundreds of explanations and how-to-guides
- Access to device software and firmware updates
- Access to material library updates (incl. information from release notes)
- Access to the Customer Portal including cockpit and live status
- A validated light sensor for device recalibration (12-month validity) [only for printers]
No extra costs, no subscription
* Registration of devices in the RS customer portal is mandatory. Applicable for industrial devices (D50+, I50+, HA50+, S50+ and Cure XL).
** Including first month dead-on-arrival hot-swap service for industrial devices.
*** Responds are handled first-in-first-out, with priority to CARE contract customers.
TO MAINTAIN DEVICE VALIDATION, ANNUAL RE-CERTIFICATION AND UPDATES ARE NECESSARY! THESE ARE OUR ON-DEMAND VALIDATION SERVICES:
- Light Sensor Recertification
- One-time On-site System Check-up (industrial devices)*
*(Check of log files, sensor, and hardware status; Preventive wear parts exchange;
firm- and software updates on devices; slicing software update on used computers;
Remuneration is exclusive of any travel expenses, transportation and accommodation costs,
and any traveling times of the personnel.)
Additional to Free Services, we take care of your desktop devices based on the CARE or CARE PLUS subscription. Industrial CARE plans offer various services for your industrial devices.
UNLIMITED PRODUCTIVITY FOR INDUSTRIAL DEVICES
- Ensure high availability by pro-active care
- Offer fast on-site service
- Transparent costs due to full cost covers
Choose CARE if you want unrivales productivity. If you prefer a flat-fee with all costs included, choose CARE PLUS
*Maximum reaction time is 4hrs (during regular work hours in Central European Time, Eastern Std Time, China Std Time). Also, phone support access possible
**Costs for travel and hotel are included. A device certification document is made available after check
***A free new consumable voucher is granted once machine under subscription has used existing article more than 80% of average life-time.
Available only in combination with initial 2x accessory package order. Rapid Shape reserves the right to cancel CARE PLUS when customer operate
industrial devices out of their standard specification (e.g. more than 16hrs per day / more than 6 days per week)
****Discount 100% to all Self-Repairs-Kits, repair works, costs for travel and hotel. Vandalism and suspected damage is excluded;
Module available only if machine younger than 36m and still in production.
CARE plan is available during the first 30 days. Thereafter it is only available with an opt-in charge of +50%.
More than 90% of Rapid Shape customers sign a CARE plan.* CARE plans are the industry standards in the medical field, even more for industrial devices. As a customer of industrial machines your key priority is to optimize availabilty of devices. You do not want to reduce your production capacity by machines not properly serviced or maintained. Further your priority is on production cost and quality of the hundreds of parts you are printing and post-processing weekly. High re-do rates, additional cost in labor or material is what matters most to you. You want to make sure that your device is inspected and tuned-in by an expert on-site to find even small deviations or optimization potential. Subscribing the CARE plan, you are opting for unrivalled productivity.
* CARE plan or formerly named Maintenance Contract
CARE PLUS plan is available only within the first 30 days after delivery.
Hidden costs from consumables or repairs are critical for your business. Focusing on maximum your business you prefer to know your maximum costs including consumables (excl. resin) and have all potential repair cost covered upfront. So, you should consider subscribing CARE PLUS plan.