PRO 20 – Onboarding Process

Thank you for choosing the PRO 20. To get you quickly started, we guide you through the steps from unboxing to printing.

How to unbox and set-up your PRO 20? Please watch the video below for instructions.

Customer Portal Registration

Get access to your printer live data and keep your PRO 20 up to date. Our Customer Portal is designed to optimize your 3D printing experience with essential tools, real-time insights and comprehensive support. If you don´t have a Rapid Shape Customer Portal Account yet, then please follow the instructions in the video.

Your Benefits at a Glance

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Seamless Documentation of Print Jobs

Track every detail of your prints, including start and end times, material usage, parameter sets, and the specific device used.

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Real-Time Printer Status

Monitor the live status of each registered device, including ongoing print jobs, completed prints, and current material in use.

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Comprehensive Performance

OverviewAnalyze your devices’ productivity, track usage, and optimize your production workflow.

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Register your Device

By registering your device, you start the warranty coverage and the communication between your device and the Customer Portal.

Install Print Studio

To create your print jobs, please install Print Studio, accessible through Customer Portal. As powerful slicing software it is designed to simplify your 3D printing workflow.

Please watch the Print Studio Tutorial to prepare and send a first print job to your printer.

You are now ready to begin the main preparations, such as filling printing material into the reservoir, and start printing. Your PRO 20 will guide you smoothly through these steps.

PRO 20 – Printer Handling

PRO 20 – How to – Light Calibration

These instructions describe the procedure of how to perform a light calibration by using and ACCS Sensor.

PRO 20 – How to – Adjust Build Platform Parallelism

Learn how to adjust the parallelism of the build platform to ensure perfect prints.

Note: When facing partial or total print failure due to the application not sticking to the build platform, follow the instructions to close any gap between the reservoir and the build platform.

PRO 20 – How to – Clean Reservoir

Keep your PRO 20 ready to go with our Clean Reservoir Function. This feature creates a peelable cured layer that traps residual cured resin bits after a failed print, protecting your reservoir and ensuring your next print succeeds.

Note: The Clean Reservoir Function is designed to be part of your maintenance routine after failed prints ONLY – you do not need to use it every single time or else you’ll go through your resin bottle too quickly

PRO 20 – How to – Filter Resin & Clean Reservoir

Learn how to easily filter your resin to ensure no debris is left when you pour the remaining resin back into the bottle. Moreover, check how to properly take care of your reservoir after printing.

PRO 20 – How to – Clean The Build Platform

Take good care of your build platform after every print. Learn how to ensure you are ready to go for the next print with the video below.

PRO 20 – How to – Clean The Protection Glass

Dust or stain on the protection glass can hinder your 3D printing processes. Learn how to properly maintain it for smooth workflows.

For additional information and videos, log into our Knowledge Center
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If you need further help with your device, contact our Customer Support by creating a ticket for you device in the Customer Portal