ONE – Onboarding Process

Thank you for choosing the ONE. To get you quickly started, we guide you through the steps from unboxing to printing.

Unbox your device

How to unbox and set-up your ONE? Please watch the video below for instructions.

Register to the Customer Portal

Get access to your printer live data and keep your ONE up to date. Our Customer Portal is designed to optimize your 3D printing experience with essential tools, real-time insights and comprehensive support. If you don´t have a Rapid Shape Customer Portal Account yet, then please follow the instructions in the video.

Your Benefits at a Glance

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Image showing Rapid Shape Customer Portal Live Status of all 3D Printer
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Seamless Documentation of Print Jobs

Track every detail of your prints, including start and end times, material usage, parameter sets, and the specific device used.

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Real-Time Printer Status

Monitor the live status of each registered device, including ongoing print jobs, completed prints, and current material in use.

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Comprehensive Performance

OverviewAnalyze your devices’ productivity, track usage, and optimize your production workflow.

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Register your Device

By registering your device, you start the warranty coverage and the communication between your device and the Customer Portal.

Your 1st Printjob

You are now ready to begin the main preparations, such as filling printing material into the reservoir, and start printing. Your ONE will guide you smoothly through these steps.

ONE – Printer Handling

ONE – How to – Light Calibration

These instructions describe the procedure of how to perform a light calibration by using and ACCS Sensor.

ONE – How to – Clean Reservoir

Keep your ONE ready to go with our Clean Reservoir Function. This feature creates a peelable cured layer that traps residual cured resin bits after a failed print, protecting your reservoir and ensuring your next print succeeds.

Note: The Clean Reservoir Function is designed to be part of your maintenance routine after failed prints ONLY – you do not need to use it every single time or else you’ll go through your resin bottle too quickly

ONE – How to – Filter Resin & Clean Reservoir

Learn how to easily filter your resin to ensure no debris is left when you pour the remaining resin back into the bottle. Moreover, check how to properly take care of your reservoir after printing.

ONE – How to – Clean The Build Platform

Take good care of your build platform after every print. Learn how to ensure you are ready to go for the next print with the video below.

ONE – How to – Clean The Protection Glass

Dust or stain on the protection glass can hinder your 3D printing processes. Learn how to properly maintain it for smooth workflows. We recommend you to clean the safety glass weekly for optimal performance.

For additional information and videos, log into our Knowledge Center
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If you need further help with your device, contact our Customer Support by creating a ticket for you device in the Customer Portal

ONE – Rapid Print Kit

Unbox your device

Access our Quick Start Guide Below to learn how to unbox and set-up your Rapid Print Kit

Rapid Print Kit – Quick Start Guide

Your 1st Printjob

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Washing & Curing

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Storing

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