Desktop CARE Plus
Expert Support at Every Step
Asia, Africa, Europe, Middle East, Oceania, South America
Valid from October 1, 2025
1-year Desktop CARE Plus included
Applicable for ONE, PRO 20, PRO 30, WASH, CURE
Desktop CARE Plus | CARE Plus Year 1 |
90-Day Remote Coach with Rapid Shape Digital Workflow Specialits Expert available for remote onboarding and continued workflow training |  |
Ongoing Expert Remote Support Access to workflow guides, trouble shooting tools, and expert technical assistance | |
Customer Portal Access Manage and view the status of the devices as well as monitor consumption | |
Annual Remote Device Calibration via RS Support Incl. Sensor-send-in for recalibration | |
Full Repair Coverage Including parts, labor and freight | |
Hot Swap Immediate Device replacement (incl. freight) | |
Desktop CARE plus or CARE – Year 2 & Beyond
Applicable for ONE, PRO 20, PRO 30, WASH, CURE
Desktop CARE Plus | CARE Plus Optional for Year 2&3 | CARE Optional Year 2 & 3 and Beyond |
90-day Coach with Rapid Shape Digital Workflow Specialist Expert available for remote onboarding and continued workflow training | | |
Ongoing Expert Remote Support Access to workflow guides, troubleshooting tools, and expert technical assistance | | |
Customer Portal Access Manage and view the status of the devices as well as monitor consumption | | |
Annual Remote Device Calibration via RS Support Incl. Sensor-send-in for recalibration | | |
Full Repair Coverage Including parts, labor and freight | |  |
Hot Swap Immediate Device replacement (incl. freight) | | |
